The real transformation happens in the optimization phase
Congratulations on completing your migration to UKG Pro Workforce Management (WFM)—a major milestone in your journey toward a more efficient, data-driven, and empowered workforce. But as every healthcare leader knows, implementation is just the beginning. The real transformation happens in the optimization phase.
At MM Hayes, we specialize in helping health systems unlock the full potential of UKG Pro WFM. Whether you’re looking to improve scheduling, reduce overtime, or empower your leadership with actionable insights, here are five expert-backed strategies to take your system to the next level.
1. Evaluate and Expand System Usage
Start by conducting a comprehensive review of how your teams are currently using UKG Pro WFM. Are all features being utilized? Are there modules or tools that remain untapped?
Look for opportunities to:
- Identify underutilized features that could add value
- Streamline workflows that are overly manual or redundant
- Align system usage with evolving operational goals
2. Leverage Analytics for Actionable Insights
UKG Pro WFM offers a powerful analytics suite—but are you using it to its full potential? Go beyond basic reporting to uncover real-time, predictive insights into workforce trends.
Focus on metrics like:
- Overtime patterns and shift coverage gaps
- Compliance risks and scheduling inefficiencies
- Department-level performance and staffing trends
Pro Insight: Analytics aren’t just numbers—they’re stories waiting to be told. Use data storytelling to drive alignment and action across your organization.
3. Customize Workflows for Maximum Efficiency
No two health systems are alike. That’s why tailoring your system to your unique needs is essential. From scheduling algorithms to timekeeping processes, small adjustments can lead to big gains.
Examples include:
- Automating shift swaps and approvals
- Refining pay rules and accrual policies
- Enhancing visibility into staffing forecasts
4. Empower Teams Through Training
Optimization isn’t just about the system—it’s about the people using it. Equip your staff and leadership with advanced training to help them master UKG Pro WFM’s capabilities and adopt a data-first mindset.
Training should include:
- Role-based learning paths
- Hands-on sessions for analytics and reporting
- Ongoing support and refresher courses
5. Plan for Continuous Improvement
Workforce needs evolve—and so should your system. Establish a feedback loop with your teams and schedule regular optimization sessions to ensure UKG Pro WFM continues to deliver long-term value.
Best practices:
- Conduct quarterly system audits
- Gather user feedback to guide enhancements
- Collaborate with experts to uncover new opportunities
Let’s Write the Next Chapter—Together
Your migration was the first chapter. Now it’s time to write the story of your optimized, future-ready workforce. At MM Hayes, we’re passionate about helping health systems like yours turn technology into transformation.
Need help with your optimization journey?
Contact our team to explore tailored strategies, training programs, and ongoing support designed to help you get the most out of UKG Pro WFM.
