Founded in 1971, MM Hayes is a software company focused on improving life at work. Through our comprehensive solutions for the workforce, organizations all over the country are enjoying the benefits of improved productivity, increased revenue, and greater employee satisfaction within the workplace.
The Application Consultant is responsible for implementing proprietary Kronos software and hardware solutions into customer’s environment.
This position will be the focal point for all communications with the assigned Kronos Project Manager, on their assigned accounts. The Application Consultant will utilize the defined implementation process and will efficiently manage the customer and internal Kronos resources to meet the established milestones, ensuring targeted completion dates are achieved. Typically this position works in fairly complex technology environments requiring a multi-product solution (Time & Attendance and Payroll, for example), as well as product integration, and/or custom solutions. The position requires experience with Kronos or competitive products, providing some domain expertise. This is a full-time, in-house position. M-F, 8-5.
Work in a team environment at customer’s sites to implement and support products that Kronos sells to its customers
Work closely with the Kronos Project Managers to complete tasks delegated by the Project Managers in support of system implementations
The Application Consultant will account for all project time, reflected in the Kronos PSA.
The AC will conduct the following customer/site related tasks:
Implement data collection devices
Implement software in multi-vendor environments
Perform business rule analysis
Configure software applications
Conduct application orientation for customers
Analyze enhanced requirements and create process documentation, diagrams and feature specifications
Understand and configure base level (non-complex) software interfacing products
Consult with customers on system configuration, industry specific features and system processes and procedures
The Application Consultant will learn and understand Kronos’ product line through self-study, classroom training and Web Virtual Training.
The Application Consultant will spend time, weekly, reviewing the PlanetKronos Web Site to use the tools available to enhance their knowledge of products, research questions, and keep abreast of company developments (technical and non-technical)
The AC will communicate with customers in a timely, professional manor and will escalate issues to the Project Manager as necessary.
Escalate Product Issues when all avenues of resolution are exhausted
Escalate inhibitors to success, as necessary – personnel, scope changes, billings, etc.
The AC will portray a positive, proactive and professional work ethic to the customer and the people he or she interacts with on a daily basis. Creating and maintaining Customer Satisfaction and referenceability of customers is a primary goal for the position.
The AC will look to enhance the effectiveness of the position by instilling into the work environment efficiencies and tools that can be used by Kronos to better Sell and Service our customers.
Key measurements for success will include, but not be limited, to the following:
Successful systems implementation
Completing tasks within budget hours
Measurement of billable utilization
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
Minimum of 3 Years experience in the implementation of Kronos (or competitive) software solutions
Experience with multiple PC operating systems
Experience utilizing PC application software (MS Office)
Experience in the utilization of Oracle & SQL relational databases
Experience with the implementation challenges associated with Network environments (WAN, LAN, DCM)
Direct experience in implementing web-based technologies
Demonstrated communication skills – written and verbal
Bachelors degree or equivalent in Computer Science or related field.
How To Apply
If you are interested in a position with MM Hayes, please call 1-800-348-5545 or apply online.