Hannaford Bros. Co. Expands Use of Kronos with Addition of Analytics and Next Generation User Interface
May 9th, 2012 at 1:19 pm
CHELMSFORD, Mass., May 7, 2012 – Hannaford Bros. Co., the second-largest New England-based grocery chain, recently enhanced its workforce management suite of solutions from Kronos Incorporated. A long-standing user of Kronos, Hannaford added the Kronos labor analytics solution to gain real-time visibility into store performance across the entire enterprise. The grocer also selected the Kronos next generation user interface to enhance end-user adoption and reduce training efforts. Both solutions will enable Hannaford to increase sales through improved customer service.
- Hannaford Bros. Co., with more than 27,000 employees, has used the Kronos time and attendance and forecasting and scheduling solutions for several years. Based on benefits achieved, Hannaford recently updated the Kronos suite to include the labor analytics application and next generation user interface.
- Like most grocers, Hannaford operates on thin margins. Therefore it is extremely important that it makes the most of every labor dollar spent. With the Kronos analytics solution, Hannaford will be able to identify, predict, and manage opportunities for cost savings and productivity gains – all while ensuring a consistent and positive shopping experience.
- To ensure Hannaford is achieving the most benefit from its existing workforce management investments, the grocer also selected the next generation user interface from Kronos. In addition to offering ease of use, which improves end-user adoption and reduces training costs, the interface offers an early warning and guidance system that identifies potential problems. The interface presents those problems in a simple, intuitive way and guides the user to an appropriate resolution through predictive analytics.
- The new additions will further augment Hannaford’s existing workforce management strategy including its wall-to-wall optimized scheduling approach. The Kronos forecasting and scheduling tools offer access to customer traffic data in 15-minute increments by department and store, enabling managers to generate accurate schedules based on those patterns and trends.